Our standard terms of payment are as follows…
50% Deposit (You’re fitting date will then be immediately confirmed)
All payments must be made by debit or credit card via the office. 100% payment required on all supply only orders.
We accept all of the listed credit cards
MasterCard, Visa, Delta, Visa Electron, Maestro. Extra 2% charge for AMERCIAN EXPRESS
Final balance is due on completion of works.
It is the clients responsibly to ensure that any known cable, pipe work or services are reported to the salesperson at the time of the original survey.
Luxury Lawns will not be held responsible for any damage to unadvised cables, pipe work or services buried below the installation area.
All our grass comes with a standard 10 Year manufactures warranty but in a domestic situation should last anywhere between 15 and 20 Years.
Please refer to our web site for terms & conditions and warranty information that will automatically apply upon your acceptance of this quotation.
Weather permitting we will expect to complete the transformation of your area within 1-2 days.
Fitting times and dates can be easily arranged to suit your own schedules. However if dates are postponed within 72 hours of the installation date a cancellation fee of £250 will apply.
If you would like any further information on our terms and conditions, please refer to our website www.luxuryartificiallawnsags.co.uk
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/